ChPEA℠ Professional Standards

File a Complaint About a ChPEA℠ Designee

The ChPEA Certification Board takes complaints about ChPEA℠ designees seriously. Anyone — clients, consumers, or members of the public — may file a complaint regarding a designee’s conduct as it relates to the ChPEA℠ Code of Ethics.

Before You Submit

What to Include

Please provide the following information so the Board can properly review your complai

Your Information

Your name and contact information.

Designee's Name

The name of the ChPEA℠ designee involved.

What Happened

A description of what happened, including relevant dates.

Supporting Documents

Any documents or other materials supporting your complaint.

Submit Your Complaint

Tell Us What Happened

Use the online form to submit your complaint to the ChPEA Certification Board.

You may also submit your complaint by email or by mail.

Email: conduct@chpeaboard.org

Mail: [Board mailing address]

Complaint Intake Form

After You Submit

What Happens Next

Every complaint is reviewed through the Board’s established standards and disciplinary process.

Acknowledgment

We acknowledge your complaint within 5 business days.

Review

The matter is reviewed by the ChPEA Standards Committee.

Response

The designee is notified and given an opportunity to respond.

Determination

We issue a written determination, generally within 45 days, and apply any sanction under the Disciplinary Policy.

Important

ChPEA Complaints Are Separate From Regulatory Complaints

A complaint about the ChPEA℠ designation is separate from any regulatory complaint. To report licensing or sales misconduct, also contact the advisor’s state insurance department, the SEC, or FINRA.

No Retaliation

The Board prohibits retaliation against anyone who files a good-faith complaint.